Frequently asked questions

We only dye British wool yarns. There are over 70 native breeds of sheep in the UK, and we feel strongly about using local, sustainable wool. We source quite a lot of our yarn wholesale from UK companies. Our Bluefaced Leicester wool is from British flocks, some is spun in Peru and some of it is spun in the UK. Our Wensleydale yarn is entirely sourced and spun in the UK. We did have some from a single farm, and hope to do so again. Our Jacob wool comes from a single farm in Worcestershire and is spun in Ceredigion, Wales.

We get asked this often due to the earthy and natural looking shades in our palette! We use professional acid dyes, as it gives us the most reliable and consistent results – something we pride ourselves on. We measure everything very carefully to ensure that all the dye is bonded to the yarn, we never throw waste dye down the drain.

Yes, you can! Bluefaced Leicester wool has a long, strong staple, unlike Merino which is short and very fine, so it doesn’t need to be blended with nylon for additional strength. Our BFL 4 Ply is a traditional smooth yarn with 4 plies, making it very hardwearing. This means you get all the benefits of wearing wool on your feet, with no compromise.

If you’re a designer and you’d like to use our yarns for an original design, please do get in touch at info@riverknits.co.uk because we love to collaborate! We can certainly promote your design, we usually offer a discount, and sometimes we’ll provide all of the yarn. The more information you can give us up-front, the more likely we are to be able to work with you.

Yes. As long as you can provide an address, we can ship there! We send all our parcels via Royal Mail. If you would like more information, please visit our Shipping Policy page.

Every item listed in our online shop is ready to ship unless otherwise stated. We aim to ship within 1 – 2 business days of your order being placed. Arrival time depends on destination, please check our Shipping Policy for more information.

Please wait for 15 business days after you receive your shipping notification before contacting us. Royal Mail won’t accept claims for lost parcels before then, so we can’t investigate until that point. You can email us at info@riverknits.co.uk and we will respond to your message within 1 – 2 business days.

If you would like one of our regular colourways, including any of the 76 semi-solid mini skein colours, on a different yarn base we can almost certainly do that. Just send us a message on info@riverknits.co.uk detailing the colourway, yarn base and quantity required.

We’ll get back to you with a quote and a time frame for dyeing your yarn. We require payment in advance for all custom orders.

Custom orders that include development work will be accepted at our discretion, mostly depending on whether it is something we think we can do and if we have time spare for development.

We are open to supplying wholesale. If you run a yarn shop and would like to stock our yarn, please get in touch via email and we will send you a copy of our terms.